Category Archives: Arsenal Football Club

Ivan and Wenger – Fiszman’s Visionary Disciples – Why You Should Hold the Faith!

Ivan and Wenger – Fiszman’s Visionary Disciples – Why You Should Hold the Faith!.

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Social Media – A Cautionary Tale Featuring The 3 Bears, Humpty Dumpty and Gerald Ratner

“The thought police would get him just the same. He had committed–would have committed, even if he had never set pen to paper–the essential crime that contained all others in itself. Thoughtcrime, they called it. Thoughtcrime was not a thing that could be concealed forever. You might dodge successfully for a while, even for years, but sooner or later they were bound to get you.”
– George Orwell, 1984, Book 1, Chapter 1

A Gentle Introduction – like a walk in the woods before the wolves come out to play

George Orwell was possibly not the most entertaining writer I have had the good fortune to read, Robert Rankin and his musings about Hugo Rune and the Brentford area is far more amusing. Whilst of course a real piece of escapism for when the infernal imbecile sat next to you on the train spends 2 hours shouting down their phone to their obviously paranoid and untrusting wife that he is on his way home is Jasper Ffordes, Nursery Crimes Divsion stories, I can particularly recommend The Big Over Easy, Humpty Dumpty is hilarious as a mixed up philandering gambler and delusional fraudster, as is the depiction of Reading. But back to less entertaining things, I remember reading Orwell’s, Keep the Aspidistra Flying and fighting right to the very end to keep my eyes open in the face of such absolute mediocrity and blandness, which was precisely the point of the book of course. But in many of his dark cynical observations and perceptions of life, politics and humanity such as Animal Farm and especially ‘1984’ he was indeed as many of us suspected a visionary.

Social Media – A Bright New World or a Disaster Waiting to Happen

Consider the quote from 1984 at the start of this post in light of the modern situation with our New Social Media World for a moment. Consider the frantic drafting and re-drafting of corporate social media policies to protect them against every imaginable, definable and perceivable scenario that their legal advisers can envisage, and this sort of envisaging does not come cheap of course. Review the constant media reports of amendments to public law, the perception and interpretation of acts likely to cause offence, a breach of the peace. How many media reports are there already of commercial suicide because they underestimated how disappointed a customer was, career suicide because they posted something offensive about their own employer or boss. Then consider the global concerns about elements related to privacy and marketing possibly even brainwashing. Remember the furore over subliminal imaging? How is that different from source amnesia? Except one is legal because we don’t really understand it yet and it is also big business, and the other was banned because we thought we understood it in the 60’s and 70’s when the World was in awe of such things. Governments and Judicial organisations around the World are trying to define what is acceptable, what is within the law, what you can say, who you can say it to and what the punishments are for breaches of these new first Social Media World laws and legislations. In my opinion they are rushing headlong into a mind field that will last for generations.

Can You Tweet Yourself to Death?

Professionally – YES! Incorrect utilisation of social media can ruin your business, your brand, your reputation, your career and possibly your life in literally minutes. I am a recruiter or a Head Hunter and I operate internationally across various markets, diverse cultures and religions. I only have to make one ill thought out post on twitter or Linkedin and I can easily offend someone somewhere amongst all the cultures, religions, belief factors and ethical perceptions. I may never actually know who I offended or why, but they can alienate me from hundreds of people who have never met me, but will judge me without even uttering a word to me. For recruiters in a World where our entire business is people related and based upon relationships and reputations social media is literally a dream opportunity or a potential disaster waiting to happen, as Gary Chaplin found out when he accidentally blind copied an insulting email to thousands of people. He intended the sentiment of the original email, he maybe thought it was funny, he was undoubtedly a little angry at the time. But he never imagined it would go as far and as fast as it did. Bad news has never travelled so fast and so persistently as it does today. Imagine if someone made the same gaffe as Gerald Ratner did in 1991 today? For those who don’t remember it here is a little sample:

He said: “We also do cut-glass sherry decanters complete with six glasses on a silver-plated tray that your butler can serve you drinks on, all for £4.95. People say, ‘How can you sell this for such a low price?’ I say, because it’s total crap.”

He added that his stores’ earrings were “cheaper than an M&S prawn sandwich but probably wouldn’t last as long”.

He wiped almost £500 million off his companies share value, that was in 1991! The damage was limited in many ways because bad news didn’t travel so fast. You could get PR Gurus and agents like Max Clifford (who has finally been dealt his cards) to disaster manage and spread counter claims almost as fast as bad news moved. Not today.

Personally and privately it can cost you your friends, your relationship, your family and even your liberty almost instantly. It isn’t just you as the individual who drive this by the initial insensitivity or stupidity or possibly even correct but unwarranted or illegal statement or thought. It is also the media who use the same tools to drive and create a social frenzy out of a little piece of social media because the more visits, the more hits, the more advertising they secure the more money the company earns. I have even heard of one guy whose own wife exposed him for buying and reading pornography, her tweets became a hit in Japan, he was ridiculed to the point of attempted suicide. It is that culture thing again, reputation and status are worth more than your life in Japan, yet Bill the Mechanic from Sheffield probably reads Playboy (I almost inserted a hyperlink here, but thought better of it. Who is interested in Sheffield after all) on the bus with his wife present.

The power is amazing. The sheer concept of literally millions of people reading within minutes, something that was intended for a small, private select audience of my friends or family is mind blowing. It used to take PR Companies weeks, months and maybe even years to get an advertising or political message out but now one carefully choreographed and stage managed strap line can do the same job as dozens of PR and Branding Execs in hours if not less.

I find it frightening on so many levels. Yet despite my fear of it and probably in spite of my naturally outspoken, passionately driven and often strongly opinionated personality I still play with it and experiment with it just like I am right now. Almost all of us, even the so called guru’s who charge to train and teach and maximise our use and a firms investment in it, are really like that first human who  played with fire out of curiosity, hypnotised by the mystical flickering flame. When he subsequently set fire to his enemies dwelling and realised its other potential they hadn’t invented the offence of arson. Nobody considered it a crime of passion, it was just one of those things.

We haven’t even educated one single generation yet about the benefits and the dangers of social media. As far as I am aware it isn’t part of the school curriculum, it isn’t discussed as part of the moral guidance delivered in churches. When I was a child there was a splendid Community Police Sergeant called Keith Ellis who used to come to my school. He brought people to talk to us about the dangers of railway lines, swimming in lakes, crossing roads, riding bicycles safely and later during our teenage years he warned us of the dangers of drugs, alcohol, glue sniffing, aerosol abuse and going off the rails. Who tells our children today about the dangers of social media? I know that we are quite rightly abundantly clear and aware of the dangers of strangers on the web, but how does a 17yr old know what Facebook can really do, how does a 40yr old know how to utilise his privacy settings? Who has told him? How does a job seeker know that he is actively alienating every recruiter and potentially lot’s of prospective employers due to his blogs success or his rants on discussions on Linkedin.

Make-Believe

We are basically making it up as we go along, changing the rules to suit public opinion, jumping to conclusions about what everyone thinks, responding en-masse in an almost hysterical manner. Forgetting that just because it is the majority choice doesn’t make it right. I may not like your sexual orientation it doesn’t make you wrong, it doesn’t make my opinion right either. Yet you can flaunt your sexual preferences, your likes in public, but I am legally prohibited from voicing mine ( this is just an example). Sexuality or Race is taboo as it should be, yet my political preference is fair game. You can slander their heritage and their culture because they come from a council estate in Yorkshire, but they can’t criticise your religious beliefs or cultural differences. The problem is if people don’t truly understand how it works, how can they be responsible. There are no written rules, we don’t have a moral or ethical guide or compass on Social Media, because it is still happening and it is too complex.

In recent months we have had examples of people imprisoned for making statements perceived to be inciting a riot. In a couple of cases individuals who appear to severely lack any kind of sound moral guidance or social responsibility claimed they were joking, they didn’t mean it, they were just having a laugh with their mates. How do we really know they were not, after all none of the ones convicted and jailed were actually caught in the act of public disorder or affray. In effect it was a ‘thoughtcrime’, it was a brain-fart, it was an outspoken moment of stupidity, but it was probably shared and understood by their desired audience, they just didn’t realise it wasn’t shared and understood by mine and yours. If they had known that a second of misguided humour could secure you 3-4yrs in prison do you really think they would have done it? Really!

Education and Prevention is Key

In the UK it is extremely difficult to obtain a gun, at least legally anyway. There is good reason for this, people don’t understand how to use them safely, can’t secure them properly and are often tempted to use them negligently or in moments of anger. The never ending images of brainless, moronic individuals who actually post photographs of themselves on facebook posing with pistols, sub-machine guns, machine pistols clearly demonstrate this. Get this, very often it is an illegal weapon. It is like giving a child a sushi knife. Similarly with cars (cars not cats okay), you have to be taught how to drive one safely so that you don’t kill someone or yourself. But even then there is massive investment in telling us the obvious, don’t drink and drive, don’t speed, cautionary signs on motorways for example.Despite the fact that we have all taken courses and passed a test.

Where are the public notices warning us about the consequences of social media? You can hit and run a 10yr old boy and escape with a suspended sentence, you can speed and kill a car full of passengers and get less than 12mths in prison. If you get burgled and your shotgun gets stolen the police provide you with an insurance claim number. Yet you post on Facebook “Let’s have a riot” and get 4yrs? You slander your boss to your friends on facebook and lose your job, become a national laughing stock and essentially become unemployable.

If you are Parents and your children are engaging with social media, tell them about how to use it properly while you are explaining about the birds and the bees and how not to communicate with strangers.

If you are an employer who encourages your employees to use social media then appoint a volunteer social media representative, encourage them to stay ahead of the game, to train, to issue advice. It isn’t enough to assume that everyone knows what they are doing, just because you have issued a Social Media Policy. You have an obligation to protect your employees just as you do to protect your revenues and your business.

If like me you are using social media but feel like you are often wearing a blindfold, then be cautious, never post in anger and always review, have reviewed by someone else or think twice before posting.

——————————————————————————————————————–Many of the examples used are for effect only and do not represent the views and opinions of the author / authors. Any tips, suggestions, legal advice, insight, education references are extremely welcomed on this subject matter. Please share, re-post and feel free to enlighten me, make constructive comments.

Exquisite Vacancy – Implementation & Project Support Manager

Based in UK – Extensive travel across EMEA region

Global Leader in Retail Analytics and Retail Customer Measurement Solutions

Exceptional Package – Exceptional Product Training – Exceptional Opportunity

The Sector

Retail Analytics and Customer Measurement Solutions  as a sector underpin the ability to understand, determine and influence what generates customer traffic and retail buying habits, it is the lifeblood of the retail environment and a shopping centres success. As retailers and retail property businesses focus on how to increase conversion rates, customer spend value and to generate a higher yield from their marketing and advertising budgets the footfall measurement and customer analytics technology sector is set for rapid and continued growth.

The Company

Few other operators and solution providers in this sector can claim the client base this organisation retains. High value, top end branded retailers and international retail property developers and management organisations have become trusted clients and value this company’s services as an integral part of their business strategy.

Probably the only organisation in the sector that can be truly described as offering a global capability and undoubtedly No1 in the USA and Asia they have a clearly defined vision and strategy to establish their business as No1 in the European and Middle East market place.

The Culture

Recognised by their admirers for demonstrating true innovative approaches to technology and the interpretation and implementation of analytical results this business thrives on entrepreneurialism, creativity and objectivity. This is demonstrated from the top down by the fresh outlook and influence of the CEO to the technical teams and their service and delivery capability.

The Opportunity

This is an exceptional opportunity for an individual who wants to work on a truly international basis, liaising and co-ordinating the EMEA aspects of product installations and on-going support. You will act as the Client and Installation Team interface, managing budgets, installation program, issues / risks and general service delivery for the organisation.

This role will provide an opportunity to work with diverse teams in a broad range of locations from Central & Eastern Europe, Southern Europe, Middle East and Africa. It is challenging, rewarding and an exhilarating career opportunity which will also entail travel to the USA.

The Candidate

You will be:

  • Degree educated, possibly with an MBA and a demonstrable track record of managing complex, multi-faceted projects and deliverables.
  • Experienced team leader able to motivate, coach and direct remotely.
  • A clear strategic thinker with a passion for maximising the efficiency and application of resources and capability effectively.
  • A change aficionado who relishes challenge, loves working in adversarial environments and can influence and create buy-in top down, bottom up.

You must have:

  • Exceptional communication skills
  • Experience of budgetary management of resources and manpower
  • Proven track record of experience within Client Services and Operations
  • Exceptional project management skills and certification PMBOK / PMP methodology or similar is a must.
  • Preferably a 2nd language in either Spanish and / or French
  • A genuine desire to travel

To apply for this exceptional opportunity in total confidence contact:

Darren Ledger – International Search – Active Solutions (UK)

 +44 (0) 1924 371333 or email

Darren@solutions.uk.net

The English Premier League and Islamic Banking May Have More in Common Than We Think!

The English Premier League and Islamic Banking May Have More in Common Than We Think Encouraging Compliance as a Virtue and an Obligation

“Should Islamic Banking & Finance Companies, source service providers who meet some form of ethical or moral code?”

On the 22nd February I attended the last in a series of absolutely excellent lectures at the London School of Economics; this one was titled Global Calls for Economic Justice: the potential of Islamic finance. The general air of anticipation was electric, the attendance exceeded expectations and the organisation and content was exceptional. Speakers were Mr Mukhtar Hussain, CEO of HSBC Malaysia and Professor Volker Nienhaus, visiting Professor at Reading University.

I was sitting next to a very charming Lady from Vietnam who was undertaking Doctoral Research at Southampton University. During the lecture she asked me a very interesting question;

“Surely if all of these organisations operate under such a strict code of practice and with such a keen focus on their moral compass, they should source and use suppliers and service providers who meet a similar criteria or at least comply in some similar way?”

I had no ready response or clever retort. All I could do was agree with her sentiment. Why wouldn’t I? It seems so simple really. If this was the case imagine the impact the whole industry and its related service providers could have on communities.

Imagine if all businesses and organisations within the Islamic Banking & Finance sector were compelled to undertake a certain code. Imagine if all the training and certification providers, all the event organisers, all the magazine publishers, business consultants, technology and systems solutions providers and everyone else who essentially operates within this industry or on the periphery of it and as such profits from it, had to agree to a simple set of virtues and operational protocols?

So I began to think about this scenario and even asked on various social media sites specialising in recruitment what elements, attributes or endeavours would a recruitment company need to develop to appeal on this basis to an Islamic Finance Institution who wanted to work with service providers sharing similar virtues and morals.

There were few answers. No surprise really as people don’t generally like being asked moral questions, the old adage ‘If it isn’t broken don’t fix it’ springs to mind. However, I sat back and I considered the business I work within and what we do.

We have a preferred charity; in fact we have 2 which we donate a % of profits to. This year we didn’t send out thank you cards and pointless gifts to clients in December. Instead we bought a whole bunch of presents, wrapped them all up and donated them to a local Orphanage. We sponsor a young athlete who has great potential and we do volunteer work in the community with the unemployed, one of my colleagues even visited a women’s prison to coach them on how to find work when they were released.

It sounds like I am blowing our trumpet, and I am. When I sat and considered these things, it became apparent that inadvertently we do stand firmly on a moral context and have a positive social impact. Many companies do of course. You look at major football clubs in the Premier League in the UK for example and you don’t see the community schemes they are involved in, such as Arsenal’s support for the Teenage Cancer Trust. Okay so not all footballers and not all football organisations are virtuous or shining examples of how to live your life and be the best person you can. But many of them are, research Didier Drogba, David Beckham, Zinedine Zidane and Lionel Messi and read about what they do. I also appreciate that connecting the principles of Shariah Compliance and the Teachings of Islam to football maybe flippant, please forgive me. But I am trying to reach a broad audience.

None of this is actually that radical, in many ways lots of sectors and organisations operate policies of this sort. In the UK for example Public Sector organisations will and can only work with service providers who comply with ISO 9000 / 9002 to ensure standards and a minimum level of compliance. Supermarkets such as Walmart, Tesco, Carrefour and others will only work with suppliers who meet strict food safety or agricultural policies.

So why is this necessarily so different?

We may not even come close to the kind of compliance and scrutiny undertaken by those truly Shariah Compliant Institutions, but we can at least try.

How much good would be achieved? How much wealth would be shared more appropriately? What could we change positively? How many people’s lives could we impact forever?

I would be interested in any comments that can add to this discussion, elucidate ways in which this kind of idea could be achieved or of course valid points which indicate that this could never work.